Shipping Policy

 

Shipping

  • We now ship best selling products from Texas USA for USD 7.90. These include: Hair & Scalp Mask, Treatment Oil, Body Wash & Body Scrub.
  • We ship all other products from Australia for USD 11.90 for orders under 1kg, and $18 for orders over 1kg. Orders are shipped using Sendle.

 

Approximate Delivery Times*

Australia & New Zealand: 2 - 10 working days.

North America: 2-7 days (domestic), 10 - 23 working days (international)

Western Europe, Asia: 10 - 23 working days

The rest of the world: 20 - 35 working days

 

Tracking information

Shipping information is sent to your email through our website, so if you didn’t get an email in your inbox, check your spam folder equivalent, or email us at angelika@tlwproducts.com

 

Other import duties

Depending on where you live, customs and import duties may be applied to your order when it reaches its destination and Neon cannot be held responsible for these charges.

 

Need help?

Please let us know if you have any problems with shipping—email angelika@tlwproducts.com or whatsapp +61420541733. Please don't hesitate to get in touch with any questions you may have. 

 

Updates - COVID Delays

In recent weeks, international orders seem to be arriving to their destinations within the approximated international delivery times (see above). (In the Aussie Winter months, we experienced significant delays with international orders due to a total lockdown statewide in Melbourne (where we are based) and reduced international flights departing the city.

 

*The International Delivery Times are provided to us by the courier services. However, due to COVID-19 many regions are experiencing delivery delays.